We provide support to all our members
We understand our members may need additional support at different times in their lives.
Whatever your need, we're committed to helping all our members, including those who are in vulnerable situations, experiencing financial distress, and facing language, location and literacy barriers. We also aim to support people of different cultural backgrounds such as people identifying as Aboriginal or Torres Strait Islander.
If you need assistance of any kind, please get in touch to find out what support is available to you.
Help if you're deaf or have a hearing or speech impairment
National Relay Service (NRS)
If you're deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help you to communicate with us.
For more information on these services visit the NRS website.
Translating and Interpreter Service (TIS)
If English isn’t your first language, using the government’s Translating and Interpreter Service (TIS National) can help you to communicate with us.
Most of the services are free to non-English speakers. For more information visit the TIS National website.
Other ways we support our members
If you’re experiencing financial difficulties, we’re here to help. Call us on 1800 331 685 to find out what your options are including eligibility for compassionate grounds or making an insurance claim before you withdraw your super.
Expert healthcare for every member
To help support your ongoing health and future earning potential, we’re providing a suite of expert-led virtual wellbeing services to all UniSuper members at no additional cost.