Web accessibility
We’re committed to providing accessible and inclusive digital experiences for all our users, and we're working towards using inclusive design and content across all our websites.
We’re aiming to meet W3C’s Web Content Accessibility Guidelines (WCAG) 2.0 AA rating for web content, design and services. WCAG is a set of recommendations to help maximise the website experience for every user.
Colours, contrast and text
Colours
The colours used on our website maintain contrast ratios consistent with WCAG 2.0 Level AA requirements.
Some browsers will allow you to adjust the contrast and colours to suit your preferences.
Text size
You can use the zoom function on your browser to increase the text size on our website.
Navigation
Tabbing
You can tab through the website navigation using the 'Tab' key on your keyboard. You can trigger interactive elements by using the 'Enter' key.
Headings
We use descriptive headings to help you scan and find the information you’re looking for. People using assistive technologies such as screen readers can browse the page as a list of headings.
Links
The links on our website are contextual, so they provide you with a clear indication of where the link will take you. People using assistive technologies such as screen readers can browse the page using a list of links from that page.
Content
Video
Transcripts
We provide transcripts for the videos on our site so that people have an alternative way to access them. A link to the transcript is available under each video on the site.
Subtitles and captions
Subtitles or captions are available for each of our videos for people who are deaf, hard of hearing or prefer to watch without audio.
Visit our YouTube or Vimeo channel to watch all our videos.
Images
Images on our site are used only for decorative purposes.
When it’s necessary to include an image as an essential part of the content, we provide a text alternative (ALT attribute) that can be read by screen readers.
PDFs, forms, documents
Our forms and documents on the site are generally in PDF format. We're working on making all our PDF forms and documents accessible.
The link to a form or document on our website will always be contextual, so it provides you with a clear indication of the document title you’re opening or downloading, including the file type and size. For example: Super withdrawal form (PDF, 662 KB).
You’ll need Adobe Acrobat Reader to download and read the PDFs on the site. You can download Adobe Acrobat Reader from the Adobe website, which includes instructions on how to install the software.
Browsers
The UniSuper website runs on all modern browsers but for best results, we recommend using the browsers below.
| Browsers | Version |
|---|---|
| Chrome | 76 and above |
| Firefox | 68 and above |
| Safari | 12 and above |
| Edge | 42 / HTML 17 and above |
Phone
You can contact us through the National Relay Service (NRS) if you’re deaf or have a hearing or speech impairment.
There is no additional charge to use the NRS.
- Voice Relay (speak and listen)
1300 555 727 - SMS relay (text and listen)
0423 677 767 - Teletypewriter (TTY)
133 677
You’ll need to let the NRS know that you’d like to connect with UniSuper on 1800 331 685.
Visit the National Relay Service website for more information.
Accessibility feedback
We’re always working to improve the accessibility of our products and services, and we welcome your feedback.
If you’re having difficulty accessing our products and services via our websites or need an alternative format, please get in touch. You can provide your feedback by calling us on 1800 331 685 or send us an email.